Cancellation Policy
At Ricardo Spanish Teacher, we are committed to delivering high-quality online Spanish lessons designed for the diverse needs of our adult learners. Recognizing that unforeseen circumstances may arise, leading to the cancellation of a scheduled lesson, our cancellation policy strives to be equitable for both our esteemed students and our devoted instructors.
Cancellation Timeframes and Refunds
Less than 12 hours before the lesson: If a student cancels their lesson less than 12 hours prior to the scheduled start time, the lesson will be forfeited, and no refund will be issued.
Between 12 and 24 hours before the lesson: If a student cancels their lesson between 12 and 24 hours prior to the scheduled start time, they will receive a 50% refund of the lesson fee.
More than 24 hours before the lesson: If a student cancels their lesson more than 24 hours before its scheduled start time, they will receive a full refund or the option to reschedule, whichever they prefer.
Consecutive Cancellations Penalty
If a student cancels three consecutive lessons, regardless of the notice provided, they will incur a penalty equivalent to the cost of one lesson from their chosen package.
How to Cancel
To cancel a lesson, please email Ricardo at ricardo@rustickongcorporation.com with your reason for cancellation. Alternatively, you can contact Ricardo via Slack.
No-Show Policy
If a student does not attend a scheduled lesson without prior cancellation, it will be considered a “no-show,” and no refund will be provided. The lesson will be counted as completed.
Exceptions
We understand that emergencies and extenuating circumstances may occur. If such a situation prevents you from attending or adequately cancelling a lesson, please contact our customer service team as soon as possible to discuss your case.
Updates and Changes
Ricardo Spanish Teacher reserves the right to revise or amend this cancellation policy when necessary. Students will be notified of any changes via email, and updates will also be posted on our website.
We appreciate your choice to learn with Ricardo Spanish Teacher. Your understanding and adherence to our cancellation policy are essential in helping us provide an optimal learning experience. Should you have any questions, don’t hesitate to reach out.
Student-Teacher Code of Conduct
This Code of Conduct ensures a respectful, secure, and conducive learning environment at Ricardo Spanish Teacher. Both students and teachers are expected to uphold these standards to foster a collaborative educational atmosphere.
Mutual Respect
Students and teachers must treat each other with courtesy, respect, and dignity.
Disparaging remarks, discriminatory comments, or any form of harassment will not be tolerated.
Professional Boundaries
Teachers and students should maintain appropriate and professional boundaries at all times.
Personal contact information should only be shared when necessary for the learning process.
Communication outside of scheduled lessons or the official platform should remain professional and related to the course content.
Punctuality
Students and teachers must be punctual for scheduled lessons. A 15-minute waiting tolerance is allowed.
If either party anticipates being late or missing a session, prior notice should be given with as much lead time as possible.
Preparation
Teachers are expected to be well-prepared for each lesson, with all necessary materials and a lesson plan in place.
Students are encouraged to come to each session prepared, with completed assignments and relevant questions.
Communication
Any concerns regarding the course, teaching methods, or related topics should be communicated openly and respectfully.
Feedback should be constructive, aimed at fostering growth and understanding.
Academic Integrity
Students are expected to submit their own work and not engage in plagiarism or cheating.
Teachers are to provide original content and resources, giving credit where it is due.
Privacy and Confidentiality
Personal information shared during lessons should remain confidential unless explicit permission is given for its disclosure.
Both parties are responsible for using secure internet connections and devices during online sessions to protect privacy and data.
Technology Etiquette
Both students and teachers should ensure they are in a quiet environment, free from distractions during online lessons.
Video and audio should be clear, and both parties should dress appropriately, as they would in a face-to-face educational setting.
Conflict Resolution
In the event of disagreements or misunderstandings, both parties should approach the situation with an open mind and aim for a peaceful resolution.
If conflicts cannot be resolved between the student and teacher, Ricardo Spanish Teacher administration should be contacted to mediate.
Continuous Improvement
Both teachers and students are encouraged to engage in continuous learning and professional development to improve their skills and contribute positively to Ricardo Spanish Teacher.
This code aims to cultivate a positive, productive, and respectful learning environment. Any breach of this code may result in appropriate corrective actions, as determined by Ricardo Spanish Teacher administration. We thank both our students and teachers for their commitment to upholding these standards.